AI Use Cases for IT
The impact of AI on the IT desk will require teams to evolve. Here are some practical applications and expert insights to help optimize operations.
Table of contents
Artificial intelligence (AI) is revolutionizing IT operations, offering unprecedented opportunities for efficiency and innovation. As we move into 2025, integrating AI for IT operations is becoming essential for organizations aiming to improve the digital employee experience (DEX). This article explores three key use cases of AI in IT operations, providing expert insights and practical applications to help businesses optimize operations and stay ahead of the curve.
Use Case #1: Enhance transparency and visibility across IT
Transparency and visibility are crucial for building trust and ensuring efficient operations. With AI, companies can analyze vast amounts of data and identify trends that might otherwise go unnoticed.
“AI is fantastic for analyzing data or text and spotting trends that IT would otherwise miss. Our customers always need to do more with less, so having a set of AI-enhanced eyes on their data can really improve their efficiency and help them make better decisions.”
Nathan Kofahl
Director of Software Product Management for Endpoint Management Tools and Services @ HP
By leveraging AI, IT teams can gain deeper insights into their operations, enabling them to make more informed decisions and improve overall efficiency. Greater visibility helps identify potential issues before they escalate and fosters a culture of transparency and trust within the organization.
Use Case #2: Automate tasks and eliminate “boring” work
Automation is one of the most significant benefits of AI for IT operations. By automating repetitive and mundane tasks, AI allows IT professionals to focus on more strategic and value-added activities. The potential impact is massive. According to research by Stanford and MIT, GenAI tools helped boost worker productivity at one tech company by an average of 14%, including a 34% improvement for novice and low-skilled workers. Organizations can also achieve significant cost savings.
“We’ve been able to automate a lot of the tasks and also use generative AI to answer employees’ questions… because it’s boring work. It’s horrible work to have to keep solving IT problems that have been solved a million times before. Now, we’ve automated a bunch of them, used AI to fix it.”
Nikesh Arora
CEO of Palo Alto NetworksSource: CNBC
The automation of tasks not only improves productivity but also enhances job satisfaction by allowing employees to engage in more meaningful work. This shift towards automation transforms the IT landscape, making it more efficient and dynamic.
Use Case #3: Deliver proactive IT support
The transition from reactive to proactive IT support is a game-changer for organizations. AI-powered technologies enable IT teams to anticipate and address issues before they impact end-users, leading to a more seamless and efficient IT environment. That’s why the Artificial Intelligence for IT Operations (AIOps) market is experiencing significant growth, having generated $25.24 billion in revenue in 2023 according to The Brainy Insights, a market research firm.
“IT teams are operating in a high-stakes environment where complexity and speed are often at odds with security and control. 85% of admins are calling for a unified platform to manage devices, identities, and access. Our findings show a need for proactive IT management. We must simplify operations while meeting the growing demands on IT teams.”
Rajat Bhargava
Co-founder and CEO of JumpCloudSource: Yahoo Finance
By adopting AI for IT operations, organizations can shift from a reactive to a proactive approach, enhancing their ability to effectively manage and support their IT infrastructure. This proactive stance improves operational efficiency and enhances the overall user experience.
In conclusion, integrating AI for IT operations offers numerous benefits, from enhancing transparency and visibility to automating tasks and transforming IT support. By leveraging AI, organizations can optimize their operations, improve efficiency, and stay ahead in the competitive landscape in 2025. As AI evolves, its impact on IT operations will only grow, making it an indispensable tool for modern businesses.
