One score: Simplify your analysis with a single, easy-to-understand Overall Score that rates the employee experience from 0 to 100.
Fixing problems before they're your problem
Predictive analytics and advanced automation to enhance employee productivity, drive down IT costs, and ensure a seamless, secure, and efficient digital workplace.1
Core Functionality
Platform overview
-
Fleet ManagementMonitor and optimize PCs, Macs, collaboration tools, printers, accessories, and all your software with predictive analytics and actionable insights.
-
Employee EngagementEnhance employee satisfaction and productivity by proactively identifying top digital issues and providing easy-to-use self-help solutions.
-
Digital WorkspacesFree your hybrid workforce to work where they work best with secured access to virtual workstations.
-
Endpoint SecurityHarden endpoint security and ensure fleetwide compliance.
HP’s Workforce Experience Score
HP’s proprietary Workforce Experience Score assigns an effective and actionable numerical value to your workforce’s digital experience.
-
-
Comprehensive overview: Gain insights and identify trends with a weighted calculation that incorporates employee sentiment, device health, security, and application performance.
-
Deep-dive dashboard: Quickly surface actionable insights for improving the employee experience by drilling down into your data by department, device, operating system, location, and more.
Core Capabilities
Workforce Experience modules
Explore our primary capabilities designed to improve efficiency, security, and employee engagement across your organization.
Fleet Management
Merges device fleet monitoring and optimization capabilities across PCs, Macs, printers, collaboration tools, and accessories.
-
Real-time data: Gain comprehensive visibility and data agility to support your employees at scale.
-
Intelligent anticipation: Detect anomalies in your device fleet to resolve issues preemptively, reduce digital friction, and free up time for higher-impact work.
-
Smart asset management: Leverage dynamic personas and performance-based refresh cycles to optimize device selection for each employee and support your sustainability initiatives.
Employee Engagement
Engage with your employees to uncover the top digital issues impacting sentiment and provide one-click self-help solutions.
-
Continuous feedback loop: Regularly collect feedback and gather insights for ongoing improvements to the employee experience.
-
Self-help solutions: Empower employees to independently resolve IT issues through one-click fixes, lowering IT support costs and minimizing employee downtime.
-
Enhanced automation: Schedule and send surveys automatically based on specific dates, events, and device actions to streamline workflows and management.
Digital Workspaces
Empower your workforce with secure access to virtual desktops and remote workstations with HP Anyware.
-
Secure and reliable remote access: Keep data within your network with pixel-only transmission, AES-256 encryption, and multi-factor authentication.
-
Optimized productivity: Ensure consistent, top performance regardless of network conditions and easily collaborate with colleagues on the same desktop.
-
Ultimate flexibility: Deploy and manage workspaces across cloud environments, data centers, and physical workstations from a single interface. Effortlessly scale to support various users, devices, and locations with secure, VPN-free access and reliable performance.
Endpoint Security
When your workplace is everywhere, endpoint security is everything.
Deliver comprehensive security against phishing, ransomware, and AI-assisted attacks. HP's security solutions have protected over 50 billion web clicks, downloads, and attachments without a reported compromise.
Lower your TCO and improve your ROI
We designed the Workforce Experience Platform to help you optimize IT costs.
Integrations
Take your IT organization to the next level with HP's integrations.
Microsoft Intune integration ensures robust device and application management, aligning perfectly with your mobility and security needs.
ServiceNow compatibility enables up-to-date ticketing and configuration management database augmentation for smooth and user-friendly operations.
Microsoft Power BI integration takes advantage of visualization technology, connecting your company’s data to produce rich, interactive reports with visual analytics.
Microsoft Power Automate integration leverages AI and a low-code platform to help you automate processes across nearly unlimited systems.
Tableau compatibility transforms your data into interactive visualizations, unlocking deeper insights and driving more intelligent decisions.
Microsoft Entra ID integration ensures seamless, secure access management, empowering your team with market-leading cloud identity solutions.
Features
AI-native
AI is built into the fabric of WXP and makes it easy for IT teams to optimize processes and prevent technology issues.
IT fleet insights and recommendations
Leverage AI to better understand your device fleet and how to make strategic decisions.
Anomaly detection
Spot irregularities and resolve issues before the problems impact employees.
Dynamic personas and smart device refresh
Optimize every employee's experience and maximize the lifespan of business technology.
Platform Tour
Discover how WXP transforms your IT from reactive to proactive, solving problems before they arise.
Frequently asked questions
Here's everything you need to know about WXP.
What is the HP Workforce Experience Platform (WXP)?
WXP is an AI-powered digital employee experience (DEX) solution that integrates with various systems and devices to maximize IT efficiency, reduce costs, and enhance the employee experience.1
How does WXP work?
WXP equips technology leaders with detailed performance insights of PCs, printers and more, coupled with enhanced preventative workflows to maximize end-user productivity while reducing costs. The SaaS-based platform also has an advanced employee engagement engine and integrates with various third-party systems like ServiceNow, PowerBI, and Tableau, along with integrating printers, virtual machines, mobile devices and more to maximize IT efficiency, reduce costs, and enhance the employee experience.
Can WXP be customized to fit specific business needs?
The platform’s modular design allows for tailored customization and scalability to meet specific business needs. Presently, WXP integrates capabilities for fleet management (formerly HP Proactive Insights) and employee engagement, facilitating direct communication between IT and employees, and targeted feedback collection via device pop-ups and self-help capabilities. Planned optional, add-on modules will include additional devices for fleet management, endpoint security, and Digital Workspaces powered by HP Anyware, all supported by enterprise-level support. Additionally, there are add-on options for hardware, managed services, and print software.
How is WXP modular?
WXP is designed to be modular, allowing organizations to tailor the solution to their specific needs, including Fleet Management, Employee Engagement, Digital Workspaces, and Endpoint Security.
The modular design allows companies to select the capabilities needed to achieve business goals. New capabilities can be added to an existing portal as their business needs change and expand. Initially, WXP comes with fleet management and employee engagement, with the ability to add-on endpoint security, digital workplaces, and/or HP support services for an additional fee.
Is WXP compatible with different vendors and operating systems?
The Platform’s agnostic design allows seamless integration with systems and devices running Windows, macOS, and Android operating systems, regardless of manufacturer. WXP is a cloud-based solution that uses firewall-friendly network ports and sits atop other systems versus a rip-and-replace solution. It does not require a VPN or direct, deep access to customer networks.
How does WXP integrate with other IT tools to provide a more comprehensive solution?
WXP has open APIs for incident and analytics integration to IT tools, as well as pre-configured connectors for ServiceNow, PowerBI, and Tableau available in the 3rd party integrations.
What is a Workforce Experience score?
A Workforce Experience score combines telemetry and user satisfaction sentiment for a comprehensive view of the digital workforce experience. The score refreshes daily, ensuring timely insights. Understand which departments, device models, operating systems, countries, site locations, and devices with specific software installed are experiencing the lowest and highest Experience scores.
The main dashboard provides a snapshot of the workforce experience and critical recommendations for IT teams to act on. IT teams quickly understand where to focus with insights from the Experience score and trendline, fleet inventory breakdown, apps with poor performance, and sentiment by persona.
How is AI used within WXP?
AI is built into the fabric of WXP and makes it easy for IT teams to optimize processes and prevent technology issues by providing:
• Recommendations: Identify issues from device data and survey results to share recommended actions.
• Assistance: Take the recommendation and make it executable by IT or an end-user in just a few clicks.
• Automation: Experience optimization with AI anticipating issues and resolving them with no human involvement.
How can I buy WXP and find out about new releases?
WXP is now available to new and renewing HP Proactive Insights customers in the United States at no additional cost.
Additionally, our beta program is expanding to more countries, in a multi-phased, customer-focused approach to solve our customers’ biggest pain points. Talk with an HP expert to see how WXP can intelligently anticipate and resolve digital friction within your organization.
Optimize your digital experience today
Resolve IT issues before they arise, protect against cyber threats, and personalize IT for every employee.
Greater insight. Smarter actions. Reduced friction.
Whether you're managing a small team in a single location or navigating the complexities of a global hybrid workforce, WXP provides a unified platform to support and optimize your employees' digital experiences.
