Improve Your DEX Score
Want to boost employee productivity and satisfaction? Learn actionable strategies from IT experts to improve your Digital Employee Experience (DEX) score.
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IT teams face mounting pressure to deliver seamless digital interactions that empower employees and minimize friction. A strong digital employee experience (DEX) score helps organizations measure and improve their technology ecosystems, ensuring employees can work efficiently. This article explores expert insights on using data-driven strategies, personalization, and proactive IT support to optimize the DEX score and create a better digital workplace.
Use data to find and remove digital friction
Workplace disengagement is on the rise, with 79% of employees feeling disengaged at work, according to a Forbes report. This statistic highlights the critical need for organizations to address digital inefficiencies that contribute to frustration and reduced productivity.
"Organizations can improve their DEX score by analyzing a combination of employee feedback, IT telemetry, support tickets, and trending issue topics to uncover recurring friction points. By correlating these insights, IT can prioritize high-impact improvements, automate remediation, and streamline workflows to reduce disruptions. Leveraging historical and real-time data also enables organizations to anticipate and prevent future experience gaps, ensuring a continuously optimized digital environment."
Kristin Kent
Director of Product @ HP
With a data-driven approach, IT can shift from reactive to proactive problem solving, ensuring employees encounter fewer technology-related disruptions.
Personalize DEX to employee needs
A one-size-fits-all approach to digital employee experience no longer works. Research from HP found that 68% of knowledge workers prefer a personalized work environment. Additionally, 87% of employees are willing to accept a 14% pay cut for the ability to tailor their work environment.
"It's not a one-size-fits-all. So when we think about 'you must be in the office to do collaborative work' or 'you must be at home to do individual work,' it really is dependent on the type of persona and then the workstyle for what is most effective for them."
Loretta Li-Sevilla
Head of Future of Work, Business Incubation, and Design for Services and Circularity @ HPSource: YouTube
Organizations that personalize digital experiences based on employee roles and work preferences create environments that support productivity and engagement. By leveraging IT tools that allow customization, companies can offer tailored workflows, device choices, and user interfaces that optimize employee performance.
Implement proactive IT support
IT inefficiencies cost organizations millions annually. Password resets alone account for 56% of IT support tickets, costing companies an estimated $87 per reset, or approximately $795 per employee per year, according to CIO.com.
"The progressive companies we support leverage AI and ML technologies to automate routine tasks, predict and identify potential issues before they occur, and provide data-driven insights that accelerate both delivery capacity and decision-making, driving a significant efficiency lift to many organizations' operations."
Robert Orshaw
Chief Commercial Officer – Cloud Operate @ DeloitteSource: CIO.com
By incorporating AI-driven automation and predictive analytics, IT teams can resolve issues before they impact employees. Companies can reduce downtime, improve the DEX score, and enable employees to focus on meaningful work rather than IT disruptions.
In conclusion, a strong DEX score reflects an organization’s ability to create a frictionless, productive digital work environment. Businesses can improve employee engagement and efficiency by leveraging data insights, personalizing digital experiences, and implementing proactive IT support. The future of work depends on seamless digital interactions, and IT teams that prioritize experience-driven strategies will drive long-term success.
