EmployeeEngagement

Improve employee sentiment and productivity by proactively resolving digital issues, providing self-help capabilities, and strengthening communication between employees and IT.

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A more holistic view of the digital employee experience.
Reduced IT support tickets and costs through proactive issue resolution.
Optimized device procurement through combined device performance and employee satisfaction data.

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Continuous feedback loop

Gather insights into employee engagement and quantify this feedback via a Sentiment score to understand your workforce’s overall satisfaction with their digital tools.

AI-driven insights: Correlate employee sentiment with specific devices, models, locations, departments, and software usage to hone in on improvement areas.
Gen-AI text analysis: Utilize integrated large language models to surface the top issues impacting employee satisfaction and productivity.

Self-help capabilities

Empower employees to independently resolve digital issues with actionable recommendations and one-click fixes, streamlining IT workflows while also minimizing employee downtime.

Faster resolution: Automate the delivery of one-click solutions, enabling employees to address common issues without waiting on IT.
Smart suggestions: Proactively identify issues, pinpoint affected employees, and send pulses with recommended actions to resolve them end-to-end.

Enhanced automation

Streamline workflows, boost response rates to surveys, and increase efficiency.

Automated triggers: Automatically send surveys triggered by employees’ interactions with their digital tools, simplifying feedback collection.
Optimal targeting and scheduling: Ensure relevant feedback through audience filtering, and boost response rates by delivering surveys or notifications to employees only when they are available.

Improve employee productivity

Experience a happier workforce with Employee Engagement.

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Platform Overview

Explore our primary capabilities designed to improve efficiency, security, and employee engagement across your organization.

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Fleet Management

Monitor and optimize PCs, Macs, collaboration tools, printers, accessories, and all your software with predictive analytics and actionable insights.

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Digital Workspaces

Enable secure access to virtual desktops and remote workstations with HP Anyware.

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Collaboration Experience Management

Streamline IT troubleshooting, improve user experience, and optimize your technology and spaces.

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HP Recognized as a Visionary in the 2024 Gartner® Magic Quadrant™ for DEX Tools

For our 'Ability to Execute' and 'Completeness of Vision'

HP Strengthens Workforce Experience Platform with Acquisition of Vyopta

HP and Vyopta to give customers more advanced insights and recommendations to improve employee experience

Product Release Notes February 2025

Our latest updates make the HP Workforce Experience Platform (WXP) more intuitive, personalized, and powerful.

HP Inc. Named a Major Player in the IDC MarketScape

Worldwide Digital Workplace Services 2024 Vendor Assessment

Frequently asked questions

Everything you need to know about WXP.

What is the HP Workforce Experience Platform (WXP)?

WXP is an AI-powered digital employee experience (DEX) solution that integrates with various systems and devices to maximize IT efficiency, reduce costs, and enhance the employee experience.¹
How does WXP work?

WXP equips technology leaders with detailed performance insights of PCs, printers and more, coupled with enhanced preventative workflows to maximize end-user productivity while reducing costs. The SaaS-based platform also has an advanced employee engagement engine and integrates with various third-party systems like ServiceNow, PowerBI, and Tableau, along with integrating printers, virtual desktops, mobile devices and more to maximize IT efficiency, reduce costs, and enhance the employee experience.
Can WXP be customized to fit specific business needs?

The platform’s modular design allows for tailored customization and scalability to meet specific business needs. Presently, WXP integrates capabilities for fleet management (formerly HP Proactive Insights) and employee engagement, facilitating direct communication between IT and employees, and targeted feedback collection via device pop-ups and self-help capabilities. Planned optional, add-on modules will include additional devices for fleet management, endpoint security, and Digital Workspaces powered by HP Anyware, all supported by enterprise-level support. Additionally, there are add-on options for hardware, managed services, and print software.
How is WXP modular?

WXP is designed to be modular, allowing organizations to tailor the solution to their specific needs, including Fleet Management, Employee Engagement, Digital Workspaces, and Endpoint Security.

The modular design allows companies to select the capabilities needed to achieve business goals. New capabilities can be added to an existing portal as their business needs change and expand. Initially, WXP comes with fleet management and employee engagement, with the ability to add-on endpoint security, digital workplaces, and/or HP support services for an additional fee.
Is WXP compatible with different vendors and operating systems?

The Platform’s agnostic design allows seamless integration with systems and devices running Windows, macOS, and Android operating systems, regardless of manufacturer. WXP is a cloud-based solution that uses firewall-friendly network ports and sits atop other systems versus a rip-and-replace solution. It does not require a VPN or direct, deep access to customer networks.
How does WXP integrate with other IT tools to provide a more comprehensive solution?

WXP has open APIs for incident and analytics integration to IT tools, as well as pre-configured connectors for ServiceNow, PowerBI, and Tableau available in the 3rd party integrations.
What is a Workforce Experience score?

A Workforce Experience score combines telemetry and user satisfaction sentiment for a comprehensive view of the digital workforce experience. The score refreshes daily, ensuring timely insights. Understand which departments, device models, operating systems, countries, site locations, and devices with specific software installed are experiencing the lowest and highest Experience scores.

The main dashboard provides a snapshot of the workforce experience and critical recommendations for IT teams to act on. IT teams quickly understand where to focus with insights from the Experience score and trendline, fleet inventory breakdown, apps with poor performance, and sentiment by persona.
How is AI used within WXP?
AI is built into the fabric of WXP and makes it easy for IT teams to optimize processes and prevent technology issues by providing:
- Recommendations: Identify issues from device data and survey results to share recommended actions.
- Assistance: Take the recommendation and make it executable by IT or an end-user in just a few clicks.
- Automation: Experience optimization with AI anticipating issues and resolving them with no human involvement.
How can I buy WXP and find out about new releases?

WXP is now available to new and renewing HP Proactive Insights customers in the United States at no additional cost.

Additionally, our beta program is expanding to more countries, in a multi-phased, customer-focused approach to solve our customers’ biggest pain points. Talk to an HP expert to see how WXP can intelligently anticipate and resolve digital friction within your organization.

EmployeeEngagement