HP, Inc. Named a Major Player in the IDC MarketScape: Worldwide Digital Workplace Services 2024 Vendor Assessment
“HP’s extensive expertise in device and telemetry technology uniquely positions us in the digital workplace services market, enabling us to offer comprehensive visibility across all digital touchpoints through our device-agnostic platform.”
– Faisal Masud, President of WW Digital Services at HP
We’re thrilled to share that HP, Inc. has been named a Major Player in the inaugural IDC MarketScape: Worldwide Digital Workplace Services 2024 Vendor Assessment (doc # US51812324, November 2024). We believe the recognition validates that the HP Workforce Experience Platform (WXP) is well-positioned for growth as we expand access to more customers.
HP was also named a Leader in the IDC MarketScape: Cloud Managed Print and Document Services Hardcopy 2024 Vendor Assessment (doc # US51572924, November 2024). WXP integrates print fleet management and workflows, among many other capabilities, into an AI-powered digital employee experience (DEX) solution that allows businesses to monitor and optimize their entire device fleet from a single platform. By leveraging real-time telemetry data, organizations can shift from reactive to proactive management, identifying and resolving issues before they disrupt users. This approach ensures optimized fleet performance across every employee touchpoint and a seamless user experience.
“HP’s extensive expertise in device and telemetry technology uniquely positions us in the digital workplace services market, enabling us to offer comprehensive visibility across all digital touchpoints through our device-agnostic platform,” said Faisal Masud, President of WW Digital Services at HP. “When combined with HP’s customer-centric approach and scale, we can support our customers with solutions across the entire lifecycle, from consulting, implementation, and managed services. We’re excited that HP was recognized in the two IDC MarketScapes, because we see it as a proof point of our momentum and commitment to helping our customers redefine the digital employee experience.”
According to the IDC MarketScape: Cloud Managed Print and Document Services Hardcopy 2024 Vendor Assessment, “Through its HP Solutions organization, the company endeavors to establish a “lifetime value” for the customer, establishing lifetime relationships, where HP sits at the heart of solving business problems for its customers. Foundational to this strategy is the HP Workforce Experience Platform, which delivers the analytics and insights that IT Leaders need to identify emerging trends and take action to ensure employees are connected and productive—all through a single, modern dashboard interface.”
A More Intelligent and Efficient Workforce
IDC defines digital workplace services as the set of business and IT services that are focused on the plan, build, run, and/or support of digital workplace technology solutions, including personal computing devices, Smart office devices and Unified Communication & Collaboration tools. They are aimed at simplifying the management of the enterprise workplace technology environment, improving productivity through the extensive use of automation, and delivering superior employee experiences.
WXP is a comprehensive and modular digital employee experience (DEX) solution that connects with an organization’s existing IT infrastructure to streamline visibility and control over their digital ecosystem, resolve IT issues before they impact productivity, and personalize experiences for every employee.
Now in Public Beta, the Platform actively manages and optimizes over 626,000 devices. It combines real-time device monitoring, AI-powered insights for proactive issue resolution, employee engagement tools with actionable Experience Scores, and a streamlined UI to enhance efficiency and improve the digital employee experience.
Setting the Stage for Success
We believe our recognition as a Major Player in the IDC MarketScape: Worldwide Digital Workplace Services 2024 Vendor Assessment and as a Leader in the IDC MarketScape: Cloud Managed Print and Document Services Hardcopy 2024 Vendor Assessment demonstrates the significant progress we’re making across our product roadmap and executing on our vision for the future of work.
Kudos to all cross-functional teams that have made this possible.
WXP is now available to new and renewing HP Proactive Insights customers in the United States at no additional cost. Sign up here to learn more.
HP Workforce Experience Platform¹(WXP) is a comprehensive and modular digital employee experience solution that enables organizations to optimize IT for every employee’s needs.
Subscribe to our blog or schedule a consultation with our team to begin optimizing your IT capabilities today.
¹At launch, some advanced features require a subscription.
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Frequently asked questions
Here's everything you need to know about WXP.
WXP is an AI-powered digital employee experience (DEX) solution that integrates with various systems and devices to maximize IT efficiency, reduce costs, and enhance the employee experience.1
WXP equips technology leaders with detailed performance insights of PCs, printers and more, coupled with enhanced preventative workflows to maximize end-user productivity while reducing costs. The SaaS-based platform also has an advanced employee engagement engine and integrates with various third-party systems like ServiceNow, PowerBI, and Tableau, along with integrating printers, virtual desktops, mobile devices and more to maximize IT efficiency, reduce costs, and enhance the employee experience.
The platform’s modular design allows for tailored customization and scalability to meet specific business needs. Presently, WXP integrates capabilities for fleet management (formerly HP Proactive Insights) and employee engagement, facilitating direct communication between IT and employees, and targeted feedback collection via device pop-ups and self-help capabilities. Planned optional, add-on modules will include additional devices for fleet management, endpoint security, and Digital Workspaces powered by HP Anyware, all supported by enterprise-level support. Additionally, there are add-on options for hardware, managed services, and print software.
WXP is designed to be modular, allowing organizations to tailor the solution to their specific needs, including Fleet Management, Employee Engagement, Digital Workspaces, and Endpoint Security.
The modular design allows companies to select the capabilities needed to achieve business goals. New capabilities can be added to an existing portal as their business needs change and expand. Initially, WXP comes with fleet management and employee engagement, with the ability to add-on endpoint security, digital workplaces, and/or HP support services for an additional fee.
The Platform’s agnostic design allows seamless integration with systems and devices running Windows, macOS, and Android operating systems, regardless of manufacturer. WXP is a cloud-based solution that uses firewall-friendly network ports and sits atop other systems versus a rip-and-replace solution. It does not require a VPN or direct, deep access to customer networks.
WXP has open APIs for incident and analytics integration to IT tools, as well as pre-configured connectors for ServiceNow, PowerBI, and Tableau available in the 3rd party integrations.
A Workforce Experience score combines telemetry and user satisfaction sentiment for a comprehensive view of the digital workforce experience. The score refreshes daily, ensuring timely insights. Understand which departments, device models, operating systems, countries, site locations, and devices with specific software installed are experiencing the lowest and highest Experience scores.
The main dashboard provides a snapshot of the workforce experience and critical recommendations for IT teams to act on. IT teams quickly understand where to focus with insights from the Experience score and trendline, fleet inventory breakdown, apps with poor performance, and sentiment by persona.
AI is built into the fabric of WXP and makes it easy for IT teams to optimize processes and prevent technology issues by providing:
- Recommendations: Identify issues from device data and survey results to share recommended actions.
- Assistance: Take the recommendation and make it executable by IT or an end-user in just a few clicks.
- Automation: Experience optimization with AI anticipating issues and resolving them with no human involvement.
WXP is now available to new and renewing HP Proactive Insights customers in the United States at no additional cost.
Additionally, our beta program is expanding to more countries, in a multi-phased, customer-focused approach to solve our customers’ biggest pain points. Talk to an HP expert to see how WXP can intelligently anticipate and resolve digital friction within your organization.
