HP Inc. Named a Visionary in the First 2024 Gartner® Magic Quadrant™ for Digital Employee Experience Management Tools
“We’re thrilled to be recognized in the Magic Quadrant report for our ‘Ability to Execute’ and ‘Completeness of Vision’ and we’re proud of our commitment to optimizing the digital employee experience.”
– Faisal Masud, President of WW Digital Services at HP
We’re excited to share that HP Inc. has been named a Visionary in the first-ever 2024 Gartner® Magic Quadrant™ for Digital Employee Experience Management Tools. We believe with this recognition, HP is well-positioned to build on its momentum as it expands access to the HP Workforce Experience Platform (WXP) for more customers.
“As a device manufacturer, we bring unique advantages in understanding hardware and how it fits into your digital ecosystem. Our platform is designed to work seamlessly across all device types, regardless of vendor or OS, ensuring every employee benefits from an unparalleled digital experience,” said Faisal Masud, President of WW Digital Services at HP. “We’re thrilled to be recognized in the Magic Quadrant report for our ‘Ability to Execute’ and ‘Completeness of Vision’ and we’re proud of our commitment to optimizing the digital employee experience (DEX).”
A Smarter, More Productive Workforce Experience
The importance of prioritizing a DEX strategy cannot be overstated. According to Gartner, “Through 2028, more than half of digital workplace leaders who don’t focus on digital employee experience and enablement will risk being commoditized or replaced.”
However, Gartner also assumes that, “By 2028, digital workplace teams that have fully implemented a DEX tool will carry half the backlog of those that have not.”
WXP is a comprehensive and modular DEX solution that connects with an organization’s existing IT infrastructure to streamline visibility and control over their digital ecosystem, resolve IT issues before they impact productivity, and personalize experiences for every employee.
Currently deployed in Private Beta, the platform monitors and optimizes over 90k devices for our HP employees and over 180k devices for our customers. Some of the features and capabilities include:
- Real-time data monitoring that allows support teams to quickly resolve IT issues with early detection, remediation scripts, and one-click device data refreshes.
- AI-driven capabilities that integrate AI/ML for anomaly detection, autonomous remediation, dynamic personas, and predictive insights to proactively address IT issues.
- Employee engagement pulse surveys and global notifications that provide an actionable Experience Score to better track, measure, and enrich the employee experience.
- A UX redesign that improves workflows, reduces screen clutter, and enhances navigation for better speed, visibility, and control.
A Strong Start with More to Come
In our view, being recognized as a Visionary in the Gartner® Magic Quadrant™ is a milestone for HP, validating the progress our teams have made over the last several months. We’re excited to continue innovating across our product roadmap and executing our vision for the future of work.
A huge thank you goes out to all cross-functional teams that have made this possible.
HP Workforce Experience Platform is now available to new and renewing HP Proactive Insights customers in the United States at no additional cost. Sign up here to learn more.
HP Workforce Experience Platform is a comprehensive and modular digital employee experience solution that enables organizations to resolve IT issues before they arise, protect against cyber threats, and personalize IT for every employee’s needs.
Check out this demo to see how we deliver visibility and control over your digital ecosystem from a single pane of glass.
Gartner, Magic Quadrant for Digital Employee Experience Management Tools, By Dan Wilson, Tom Cipolla, Stuart Downes, Autumn Stanish, Lina Al Dana, 26 August 2024.
Gartner and Magic Quadrant are registered trademarks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
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Frequently asked questions
Here's everything you need to know about WXP.
WXP is an AI-powered digital employee experience (DEX) solution that integrates with various systems and devices to maximize IT efficiency, reduce costs, and enhance the employee experience.1
WXP equips technology leaders with detailed performance insights of PCs, printers and more, coupled with enhanced preventative workflows to maximize end-user productivity while reducing costs. The SaaS-based platform also has an advanced employee engagement engine and integrates with various third-party systems like ServiceNow, PowerBI, and Tableau, along with integrating printers, virtual desktops, mobile devices and more to maximize IT efficiency, reduce costs, and enhance the employee experience.
The platform’s modular design allows for tailored customization and scalability to meet specific business needs. Presently, WXP integrates capabilities for fleet management (formerly HP Proactive Insights) and employee engagement, facilitating direct communication between IT and employees, and targeted feedback collection via device pop-ups and self-help capabilities. Planned optional, add-on modules will include additional devices for fleet management, endpoint security, and Digital Workspaces powered by HP Anyware, all supported by enterprise-level support. Additionally, there are add-on options for hardware, managed services, and print software.
WXP is designed to be modular, allowing organizations to tailor the solution to their specific needs, including Fleet Management, Employee Engagement, Digital Workspaces, and Endpoint Security.
The modular design allows companies to select the capabilities needed to achieve business goals. New capabilities can be added to an existing portal as their business needs change and expand. Initially, WXP comes with fleet management and employee engagement, with the ability to add-on endpoint security, digital workplaces, and/or HP support services for an additional fee.
The Platform’s agnostic design allows seamless integration with systems and devices running Windows, macOS, and Android operating systems, regardless of manufacturer. WXP is a cloud-based solution that uses firewall-friendly network ports and sits atop other systems versus a rip-and-replace solution. It does not require a VPN or direct, deep access to customer networks.
WXP has open APIs for incident and analytics integration to IT tools, as well as pre-configured connectors for ServiceNow, PowerBI, and Tableau available in the 3rd party integrations.
A Workforce Experience score combines telemetry and user satisfaction sentiment for a comprehensive view of the digital workforce experience. The score refreshes daily, ensuring timely insights. Understand which departments, device models, operating systems, countries, site locations, and devices with specific software installed are experiencing the lowest and highest Experience scores.
The main dashboard provides a snapshot of the workforce experience and critical recommendations for IT teams to act on. IT teams quickly understand where to focus with insights from the Experience score and trendline, fleet inventory breakdown, apps with poor performance, and sentiment by persona.
AI is built into the fabric of WXP and makes it easy for IT teams to optimize processes and prevent technology issues by providing:
- Recommendations: Identify issues from device data and survey results to share recommended actions.
- Assistance: Take the recommendation and make it executable by IT or an end-user in just a few clicks.
- Automation: Experience optimization with AI anticipating issues and resolving them with no human involvement.
WXP is now available to new and renewing HP Proactive Insights customers in the United States at no additional cost.
Additionally, our beta program is expanding to more countries, in a multi-phased, customer-focused approach to solve our customers’ biggest pain points. Talk to an HP expert to see how WXP can intelligently anticipate and resolve digital friction within your organization.
