HP Partners With AWS to Transform Digital Employee Experiences at Scale
The collaboration between HP Workforce Experience Platform (WXP) and Amazon Web Services (AWS) makes it easier for organizations to unlock new levels of employee productivity and efficiency.
HP is collaborating with AWS to drive more intuitive and seamless digital employee experiences at scale. The strategic relationship combines WXP with AWS cloud services to provide businesses with a powerful software suite that proactively resolves IT issues, secures against cyber threats, and personalizes IT for every employee.
By using AWS, HP’s data operations and platform capabilities are enhanced with:
- More touch points to aggregate anonymized data from 50+ million connected devices.
- Scalable architecture capable of handling 100+ million API requests per day.
- Reliable 99.9% uptime SLA to drive continuous data flow.
- Improved automation, speed, and operational efficiency with 45 AWS services.
IT teams now have the ability to process and analyze digital friction data points across more connected devices in real-time and access intelligence-based insights and recommendations from a single platform.
Delivering More Value to Customers
HP and AWS are coming together at an extraordinary time. Now more than ever, the productivity of employees hinges on the reliability and performance of the technologies they use.
With the rise of hybrid and remote work, businesses today are struggling with a myriad of challenges to keep their workers happy, including rising digital friction, low employee engagement, and increasing security risks. HP Workforce Experience Platform is a consolidated SaaS solution that’s purpose-built to tackle these issues, bringing together capabilities to monitor, manage, and secure software applications and multiple device families, including PCs, printers, peripherals, conference room equipment, and more.
By choosing AWS as our preferred cloud provider, we’re leveraging industry-leading services to power our solutions. For example, Amazon Kinesis, Amazon Redshift, and Amazon EC2 are used to securely ingest billions of data points and analyze over three petabytes of interaction data daily.
AWS also enhances our solution’s native-AI capabilities. WXP learns from large and diverse data sets across devices and third-party partners to detect anomalies, recommend remediations, and autonomously resolve root causes before they impact end users.
The Next Evolution of the Workforce
HP’s goal is to redefine the digital employee experience and empower IT teams to proactively manage and optimize their workforce environments like never before. This collaboration brings together the innovation and technology of two industry leaders so that workers can perform at their best and feel engaged in any work environment.
With a reliable, scalable, and secure platform, we’re providing businesses with the tools they need to evolve and compete in today’s marketplace.
Want to learn more about how we’re building the next evolution of the digital employee experience?
Stay tuned for our next article where HP’s VP of Engineering, Gaurav Roy, will give readers an inside look at his critical architectural decisions to help scale WXP.
HP Workforce Experience Platform is a comprehensive and modular digital employee experience solution that enables organizations to resolve IT issues before they arise, protect against cyber threats, and personalize IT for every employee’s needs.
Subscribe to the HP Workforce Experience Blog or schedule a consultation with our team to begin optimizing your IT capabilities today.
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Frequently asked questions
Here's everything you need to know about WXP.
WXP is an AI-powered digital employee experience (DEX) solution that integrates with various systems and devices to maximize IT efficiency, reduce costs, and enhance the employee experience.1
WXP equips technology leaders with detailed performance insights of PCs, printers and more, coupled with enhanced preventative workflows to maximize end-user productivity while reducing costs. The SaaS-based platform also has an advanced employee engagement engine and integrates with various third-party systems like ServiceNow, PowerBI, and Tableau, along with integrating printers, virtual desktops, mobile devices and more to maximize IT efficiency, reduce costs, and enhance the employee experience.
The platform’s modular design allows for tailored customization and scalability to meet specific business needs. Presently, WXP integrates capabilities for fleet management (formerly HP Proactive Insights) and employee engagement, facilitating direct communication between IT and employees, and targeted feedback collection via device pop-ups and self-help capabilities. Planned optional, add-on modules will include additional devices for fleet management, endpoint security, and Digital Workspaces powered by HP Anyware, all supported by enterprise-level support. Additionally, there are add-on options for hardware, managed services, and print software.
WXP is designed to be modular, allowing organizations to tailor the solution to their specific needs, including Fleet Management, Employee Engagement, Digital Workspaces, and Endpoint Security.
The modular design allows companies to select the capabilities needed to achieve business goals. New capabilities can be added to an existing portal as their business needs change and expand. Initially, WXP comes with fleet management and employee engagement, with the ability to add-on endpoint security, digital workplaces, and/or HP support services for an additional fee.
The Platform’s agnostic design allows seamless integration with systems and devices running Windows, macOS, and Android operating systems, regardless of manufacturer. WXP is a cloud-based solution that uses firewall-friendly network ports and sits atop other systems versus a rip-and-replace solution. It does not require a VPN or direct, deep access to customer networks.
WXP has open APIs for incident and analytics integration to IT tools, as well as pre-configured connectors for ServiceNow, PowerBI, and Tableau available in the 3rd party integrations.
A Workforce Experience score combines telemetry and user satisfaction sentiment for a comprehensive view of the digital workforce experience. The score refreshes daily, ensuring timely insights. Understand which departments, device models, operating systems, countries, site locations, and devices with specific software installed are experiencing the lowest and highest Experience scores.
The main dashboard provides a snapshot of the workforce experience and critical recommendations for IT teams to act on. IT teams quickly understand where to focus with insights from the Experience score and trendline, fleet inventory breakdown, apps with poor performance, and sentiment by persona.
AI is built into the fabric of WXP and makes it easy for IT teams to optimize processes and prevent technology issues by providing:
- Recommendations: Identify issues from device data and survey results to share recommended actions.
- Assistance: Take the recommendation and make it executable by IT or an end-user in just a few clicks.
- Automation: Experience optimization with AI anticipating issues and resolving them with no human involvement.
WXP is now available to new and renewing HP Proactive Insights customers in the United States at no additional cost.
Additionally, our beta program is expanding to more countries, in a multi-phased, customer-focused approach to solve our customers’ biggest pain points. Talk to an HP expert to see how WXP can intelligently anticipate and resolve digital friction within your organization.
