Get Instant Answers About Your Fleet with WXP Fleet Explorer
Staying ahead in IT management requires fast, reliable access to data without the hassle of manual reporting and data analysis. That’s why we’re introducing Labs in the HP Workforce Experience Platform (WXP) — a space where you can explore early beta features, provide feedback, and help shape the future of IT solutions.
The first feature in Labs? Fleet Explorer: an AI-powered chatbot that lets you query fleet data instantly. Instead of spending hours or days digging through reports, get quick answers to critical questions simply by asking.
Fleet Explorer is designed to help IT teams analyze fleet performance, identify issues, and make data-driven decisions faster.
Why you will love Fleet Explorer:
- Instant answers about fleet performance, inventory, and device health.
- No manual report generation — just ask and get insights.
- Drill down effortlessly from fleet-wide trends to specific devices.
- Smarter decision-making capabilities with AI-powered recommendations and easy-to-understand visuals.
Real-World Scenario: Troubleshooting in Seconds
Imagine you’re an IT admin of an enterprise company who has been asked by a high-level IT executive to explain a recent lag in employee productivity and a high volume of complaints about device performance. Instead of manually pulling reports, you turn to Fleet Explorer.
Step 1: Identify the scope
First, you can ask a high-level query. Since high memory usage often correlates with performance issues, this query helps validate your assumptions about what the problem can be. Within seconds, Fleet Explorer returns a fleet-wide report highlighting affected devices.
“How many devices in my fleet have experienced high memory utilization in the past 30 days?”
Step 2: Find the root cause
By identifying which applications are using high memory, you can pinpoint what might be causing the recent surge in performance issues.
“What applications are causing the highest memory usage?”
Step 3: Investigate further
Fleet Explorer can provide detailed diagnostics for a specific device, allowing you to diagnose underlying issues or reach out to the user for more context.
“Tell me more about [insert device name] and its memory utilization over the last five days.”
With Fleet Explorer, IT teams have the flexibility to ask the right questions and get fast, data-driven answers, making complex troubleshooting simpler and more efficient.
Step 4: Improve AI accuracy
Fleet Explorer includes thumbs-up/thumbs-down feedback to refine its responses over time, ensuring more precise results with every query.
More Ways to Use Fleet Explorer
Beyond troubleshooting, Fleet Explorer helps IT teams stay proactive:
- Device inventory management: Quickly identify aging hardware by asking, “How many devices are nearing end-of-life?”
- Fleet health and performance: Understand what your fleet’s biggest issues are by asking, “What are the top errors my fleet has experienced in the past week?”
- Application performance monitoring: Optimize resource allocation when asking, “What are the top five applications consuming CPU in the past 60 days?”
Fleet Explorer Is Just the Beginning
Fleet Explorer is launching in beta within Labs, where customers can test new features and provide feedback. But that’s just the start. Other AI-powered capabilities of WXP include:
- Anomaly detection: AI-driven issue detection and remediation.
- AI text analysis: Automated insights from freeform survey feedback.
- Smart PC refresh: AI-based recommendations for device upgrades.
With Fleet Explorer and WXP’s expanding AI toolkit, IT teams can proactively resolve problems, leading to better performance and digital employee experience.
Unlock IT Insights Faster with Fleet Explorer
Managing a fleet of PCs and VMs no longer means spending hours on reports. Fleet Explorer delivers instant answers — so IT teams can act fast, resolve issues efficiently, and keep employees productive.
Ready to try it out? Fleet Explorer is available now to Pro and Elite tier subscribers in Labs. Contact our team to learn more and start exploring AI-powered fleet management.
HP Workforce Experience Platform is a comprehensive digital employee experience solution that enables organizations to optimize IT for every employee’s needs.
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Frequently asked questions
Here's everything you need to know about WXP.
WXP is an AI-powered digital employee experience (DEX) solution that integrates with various systems and devices to maximize IT efficiency, reduce costs, and enhance the employee experience.1
WXP equips technology leaders with detailed performance insights of PCs, printers and more, coupled with enhanced preventative workflows to maximize end-user productivity while reducing costs. The SaaS-based platform also has an advanced employee engagement engine and integrates with various third-party systems like ServiceNow, PowerBI, and Tableau, along with integrating printers, virtual desktops, mobile devices and more to maximize IT efficiency, reduce costs, and enhance the employee experience.
The platform’s modular design allows for tailored customization and scalability to meet specific business needs. Presently, WXP integrates capabilities for fleet management (formerly HP Proactive Insights) and employee engagement, facilitating direct communication between IT and employees, and targeted feedback collection via device pop-ups and self-help capabilities. Planned optional, add-on modules will include additional devices for fleet management, endpoint security, and Digital Workspaces powered by HP Anyware, all supported by enterprise-level support. Additionally, there are add-on options for hardware, managed services, and print software.
WXP is designed to be modular, allowing organizations to tailor the solution to their specific needs, including Fleet Management, Employee Engagement, Digital Workspaces, and Endpoint Security.
The modular design allows companies to select the capabilities needed to achieve business goals. New capabilities can be added to an existing portal as their business needs change and expand. Initially, WXP comes with fleet management and employee engagement, with the ability to add-on endpoint security, digital workplaces, and/or HP support services for an additional fee.
The Platform’s agnostic design allows seamless integration with systems and devices running Windows, macOS, and Android operating systems, regardless of manufacturer. WXP is a cloud-based solution that uses firewall-friendly network ports and sits atop other systems versus a rip-and-replace solution. It does not require a VPN or direct, deep access to customer networks.
WXP has open APIs for incident and analytics integration to IT tools, as well as pre-configured connectors for ServiceNow, PowerBI, and Tableau available in the 3rd party integrations.
A Workforce Experience score combines telemetry and user satisfaction sentiment for a comprehensive view of the digital workforce experience. The score refreshes daily, ensuring timely insights. Understand which departments, device models, operating systems, countries, site locations, and devices with specific software installed are experiencing the lowest and highest Experience scores.
The main dashboard provides a snapshot of the workforce experience and critical recommendations for IT teams to act on. IT teams quickly understand where to focus with insights from the Experience score and trendline, fleet inventory breakdown, apps with poor performance, and sentiment by persona.
AI is built into the fabric of WXP and makes it easy for IT teams to optimize processes and prevent technology issues by providing:
- Recommendations: Identify issues from device data and survey results to share recommended actions.
- Assistance: Take the recommendation and make it executable by IT or an end-user in just a few clicks.
- Automation: Experience optimization with AI anticipating issues and resolving them with no human involvement.
WXP is now available to new and renewing HP Proactive Insights customers in the United States at no additional cost.
Additionally, our beta program is expanding to more countries, in a multi-phased, customer-focused approach to solve our customers’ biggest pain points. Talk to an HP expert to see how WXP can intelligently anticipate and resolve digital friction within your organization.
