Better Together: Build Custom Integrations to Maximize the Value of Your Data
No one needs more data sequestered in a corner to be forgotten. Data silos hurt productivity, negatively impact decision-making, and frustrate employees, who spend hours each week searching for the information they need or manually copying and pasting it from one place to another.
This is something we’ve thought a lot about in building the HP Workforce Experience Platform (WXP). To ensure your employees always have the data they need, HP has launched a Developer Portal, designed to mitigate the problem of data silos. This portal provides an opportunity to use HP APIs to integrate WXP with other enterprise-class platforms.
Build Custom Integrations That Work for You
Collecting information is a critical step in strategic decision making, but it’s only the starting point. Integrating WXP data with other business applications can provide a more comprehensive view of your operations, enabling better decision-making and more efficient processes.
HP offers ready-made WXP software integrations within the platform, which connect with some of the largest and most commonly used enterprise applications. However, we recognize that you may need something tailored to your organization’s unique workflows. The newly launched WXP Developer Portal provides resources and support to build custom integrations that work the way you need them to with the applications your team uses frequently.
Developer Resources: Learning and Tools
The WXP Developer Portal provides APIs, code samples, and a powerful query language for commonly used data collected by the platform.
The portal offers a solid base of resources to help you get started, including APIs, code samples, and a powerful query language. These resources are designed to support developers in building integrations that extract WXP data, such as device insights or employee engagement, into workflows or analysis in other applications.
For example, an IT admin may want to know about all devices with specific BIOS information. A developer can run a query to WXP to retrieve a list of all devices with their BIOS information, even specifying other parameters, such as how many of your devices have a particular BIOS version, and pull that information into another application for analysis, troubleshooting, or escalation for remediation.
Getting Started: Accessing WXP APIs
WXP customers can access the developer portal and begin exploring the available resources. Contact us for more details about being designated as a developer, the first step to using our APIs.
Deploy WXP, use our powerful APIs to make your workflows more efficient, and if there are other APIs you need, talk to us about getting those added to our roadmap. We are planning to expand access to this portal, build a developer ecosystem, and foster a broader, flourishing community of developers in the future. By leveraging the power of WXP and its seamless data integration capabilities, you can empower your company to achieve greater productivity and efficiency.
Visit our Developer Portal here (in Europe, here).
HP Workforce Experience Platform is a comprehensive and modular digital employee experience solution that enables organizations to optimize IT for every employee’s needs.
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Frequently asked questions
Here's everything you need to know about WXP.
WXP is an AI-powered digital employee experience (DEX) solution that integrates with various systems and devices to maximize IT efficiency, reduce costs, and enhance the employee experience.1
WXP equips technology leaders with detailed performance insights of PCs, printers and more, coupled with enhanced preventative workflows to maximize end-user productivity while reducing costs. The SaaS-based platform also has an advanced employee engagement engine and integrates with various third-party systems like ServiceNow, PowerBI, and Tableau, along with integrating printers, virtual desktops, mobile devices and more to maximize IT efficiency, reduce costs, and enhance the employee experience.
The platform’s modular design allows for tailored customization and scalability to meet specific business needs. Presently, WXP integrates capabilities for fleet management (formerly HP Proactive Insights) and employee engagement, facilitating direct communication between IT and employees, and targeted feedback collection via device pop-ups and self-help capabilities. Planned optional, add-on modules will include additional devices for fleet management, endpoint security, and Digital Workspaces powered by HP Anyware, all supported by enterprise-level support. Additionally, there are add-on options for hardware, managed services, and print software.
WXP is designed to be modular, allowing organizations to tailor the solution to their specific needs, including Fleet Management, Employee Engagement, Digital Workspaces, and Endpoint Security.
The modular design allows companies to select the capabilities needed to achieve business goals. New capabilities can be added to an existing portal as their business needs change and expand. Initially, WXP comes with fleet management and employee engagement, with the ability to add-on endpoint security, digital workplaces, and/or HP support services for an additional fee.
The Platform’s agnostic design allows seamless integration with systems and devices running Windows, macOS, and Android operating systems, regardless of manufacturer. WXP is a cloud-based solution that uses firewall-friendly network ports and sits atop other systems versus a rip-and-replace solution. It does not require a VPN or direct, deep access to customer networks.
WXP has open APIs for incident and analytics integration to IT tools, as well as pre-configured connectors for ServiceNow, PowerBI, and Tableau available in the 3rd party integrations.
A Workforce Experience score combines telemetry and user satisfaction sentiment for a comprehensive view of the digital workforce experience. The score refreshes daily, ensuring timely insights. Understand which departments, device models, operating systems, countries, site locations, and devices with specific software installed are experiencing the lowest and highest Experience scores.
The main dashboard provides a snapshot of the workforce experience and critical recommendations for IT teams to act on. IT teams quickly understand where to focus with insights from the Experience score and trendline, fleet inventory breakdown, apps with poor performance, and sentiment by persona.
AI is built into the fabric of WXP and makes it easy for IT teams to optimize processes and prevent technology issues by providing:
- Recommendations: Identify issues from device data and survey results to share recommended actions.
- Assistance: Take the recommendation and make it executable by IT or an end-user in just a few clicks.
- Automation: Experience optimization with AI anticipating issues and resolving them with no human involvement.
WXP is now available to new and renewing HP Proactive Insights customers in the United States at no additional cost.
Additionally, our beta program is expanding to more countries, in a multi-phased, customer-focused approach to solve our customers’ biggest pain points. Talk to an HP expert to see how WXP can intelligently anticipate and resolve digital friction within your organization.
